High-Resolution Baby Monitor Camera with Two-Way Audio Feature

Shipping Policy

 Shipping Policy:
1.Introduction

At **RobustVestik**, we are committed to providing transparent, reliable, and customer-focused shipping services. As a trusted provider of high-quality products, we ensure that our shipping process aligns with the specific needs of our items and the convenience of our customers. Our goal is to make your experience smooth from checkout to delivery.
2. Order Processing Time

We strive to process all orders promptly and with care.

*Order Processing:Orders are processed **1-2 days**, including weekends, unless otherwise stated.
* **Same-Day Processing Cutoff:** Orders placed before  Time, 11 AMe.g., 11:00 PM]** will be processed the same day.
* During **peak seasons, promotions*, or *holidays processing times may be slightly extended. We will notify you in advance if any delays are expected
3. Shipping Methods and Delivery Timeframes

We offer several shipping options to meet your needs:

*Standard Shipping**: Estimated delivery in 5–7 days.

Our shipping times reflect the nature of our products.
4. Shipping Rates & Free Shipping

We aim to keep shipping costs simple and transparent:

*Standard Rates** are calculated at checkout based on weight, size, and destination.
* **Free Shipping** is available for orders over 9$ within eligible regions.
* All rates comply with **Google Merchant Center** requirements for clear and honest pricing.

5. Order Tracking

Once your order has shipped, you will receive a **confirmation email** with tracking details.

* We use major carriers such as **UPS, FedEx, DHL**, and **USPS**.
* You can track your package directly through the carrier’s website or from the tracking link in your email.
* For large or high-value items, additional tracking services such as **freight tracking** may be provided.
6. International Shipping & Customs

We proudly ship internationally to select countries.

* Delivery timelines vary by region and carrier.
* **Customs fees, import taxes**, and **duties** may apply and are the **responsibility of the customer**.
* Customs clearance may occasionally delay delivery. We appreciate your understanding and patience.
7. Delivery Issues & Delays

While we strive for on-time delivery, some factors may cause delays:

* Weather events, holidays, and unexpected surges in demand can affect shipping times.
* If your order is significantly delayed or tracking shows an issue, please contact us immediately so we can assist.
8. Lost, Stolen, or Damaged Items

If your package is lost, stolen, or arrives damaged:

1. 1. Contact our customer support team as soon as possible.
   2. We will assist in filing claims with the carrier if needed.
   3. High-value items may be covered under additional shipping insurance (if purchased).
   Please retain all packaging and documentation for faster resolution.
   9. Order Changes & Cancellations
   We understand that plans change. You can request order changes or cancellations **before the item is shipped**.

* Once shipped, we cannot guarantee changes.
* To request a change, contact us at **[support@robustvestik.com](mailto:support@robustvestik.com)** with your order number.
* Fees may apply if the product has already been processed or packed.
10. Customer Support
Email: support@robustvestik.com
Phone: +1 (888) 810-4242
Address: 15 W 36th St., New York, 10018 United States